Trai — videocon d2h has stopped signals total blackout

Address:Dehradun, Uttarakhand, 248001

I m a d2h customer. My d2h id is 34067991. Videocon has stopped showing the channels, saying that my balance is finished. Whereas i have 2188rs balance as per the same d2h account balance menu.
They have also not started my plan as i have booked in the month of jan 2019.
Their phone nos are always busy.
I have 2 tv connections at my home. When i called them in jan for 2nd connection, they said for 2nd connection they will take plan in feb, 2019. And now they have stopped services. Now it's total blackout.
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Today afternoon some channels have been started. Blackout is withdrawn. But my given plan still has not been started. Customer care is saying that there is some technical problem . IInd tv plan has not been accepted yet by videocon.

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