Trai — videocon d2h not following trai rules

rajeshchavan2

from Pune, Maharashtra

Address:

Aurangabad, Maharashtra, 431006

Dear sir,

I am using videocon d2h more than 14years. After the new rules set by trai, which are really customer friendly but the service providers like videocon d2h are not passing this benefit to its customers.
My customer id with videocon d2h is 2339287. Since last 8 days i am trying to select the channels of my choice but i am not able to select the channels. The bst channels are set by videocon d2h only and i am not able to change anyone from it and when i had contacted them. They are very reluctant and saying these 100 channels are mandatory for bst pack. They selected channels of their own choice which are not useful to me anymore.in addition to dd mandatory channels they have made other rest of the channels mandatory which can be seen in attached word file wherein the * mark shows mandatory channels of dd as well as * mark for other channels also.

I request you to look into the matter, so that the trais rules shall be followed by these service providers strictly and consumer get proper benefit.

Thanks and regards
Rajesh

+1 photos

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Comments

Anil17273

from Lucknow, Uttar Pradesh

I also wish to add on as I'm facing same problem with videocon d2h. I'm videocon d2h customer(ID[protected] since 2012 but now I'm planning to change my service provider because d2h is unlawfully, against guidelines of TRAI, not allowing it's customers to select channels as per their choice. I've been trying since first week of February but although d2h website is showing option of selection of channels but process is never getting completed. It always shows 'We will get back to u soon'but they never call or email me. Repeated calls to customer care is of no use as they are intentionally not attending calls or not resolving by giving vague answers.
D2h is only allowing customers to recharge as per old plans. Strict action should be taken against d2h & TRAI should punish them by cancelling their licence for duping their customers & not following TRAI new regulations.
Now I'm advising all my relatives, friends & colleagues to change their service provider from Videocon d2h to other option & planning to start a campaign in media against them & expose them publicly.