Trai — videocon d2h package selection issue as per new ra

Address:

Jodhpur, Rajasthan, 342008

I am having a videocon d2h double connection with platinum hd package for both connections. After new trai guidelines, the service provider has retained platinum hd package for primary connection and downgraded mirror connection to gold hd package. I wanted to create my own package though their web portal. I have noted following problems:
1. For both primary and mirror connection, hd value packs from zee entertainment are not available for selection.
2. When, i want to create my own pack for mirror connection, the option for selection of hd channels / hd bouquets / d2h hd combos / hd add ons is not provided. Thus one can not select any hd channel for mirror connection for creating own packs.

I have contacted them for action through their help line numbers and also sent them emails twice. There is no response of emails by them and also no action has been taken to provide hd option for mirror card.