Trai — videocon d2h provided 100 basic channels forcefully even after submitting plan

Rupesh_1979

from Arakkonam, Tamil Nadu

Address:	560064
Website:	www.d2h.com

Hi trai,

My customer id[protected]

Videocon has activated all 100 channels from the basic tier, however i had selected only 41 channels from basic tier channels including 25 dd mandate channels.

Totally i had selected 109 channels, please find 2 attached screenshots for quick and more details. I have marked these details in red color box.
41 (Bst) + 10 (Individual channels) + 58 (Broadcaster bouquets) = 109

I have sent multiple emails to the customer care of videocon to activate only channels which i had selected under sr. No[protected]. This reference number i had received when i had submitted the my plan.

I haven’t received proper response from them. Kindly look into the issue.

Regards,
Rupesh ghate

+2 photos

Was this information helpful?

No (0)

Yes (0)

TRAI customer support has been notified about the posted complaint.

Feb 07, 2019

Updated by Rupesh_1979 My mobile number - [protected]
My Pin Code - 560064
City Name - Bangalore/Bengaluru
Sate: Karnataka
Name - Rupesh Ghate

Second issue:
Now if we make a plan in D2h we can't remove Non-DD channels from Basic Service Tier of 100 channels.
There is no option to uncheck/remove Non-DD channels from BST.
Please find screenshots for the same. I have marked those Non-DD channels where is there is no option o[censored]ncheck/remove those channels.