Trai — Videocon d2h service failure

I live in Alibag, Maharashtra. My Videocon d2h service is not working since 2nd June 2020. I have registered complaint on their customer care more than once. I was told that a service engineer will visit and resolve the complaint. I have been calling them everyday since and getting the same answer. My patience has run out and I even contemplated action via consumer court.
I hope communicating via this portal will solve my problem.
Thank you
My d2h customer ID is[protected]