Trai — videocon d2h services suddenly stopped

Address:

No 40 Doctors quaters RIMS campus RIMS, Raichur, Karnataka, 584102

Videocon D2H customer since more than 7 years. Customer id[protected]
the services have been suddenly stopped since two days.balance is Rs. 636.
Customer care executives are not at all helpful. They just give false assurance that the services will resume in few hours which never happened.
if i call the customer care they say if i call repeatedly, it will further get delayed.
i'm hearing this for the first time. I dont want to miss watching TV in this world cup season.