[Resolved]  Trai — videocon d2h setup box not working for 15 days

Address:

Khordha, Odisha, 751012

Its my painful grievance to bring to the notice that being a customer of videocon d2h for more than 5 yrs or so with customer id being 99623520, i raised a complain nearly 15days back as i don't have the exact date handy with me presently. The reason of raising the complain as because of recent hit of cyclone named fani on bhubaneswar made the outer unit of my videocon d2h completely being destroyed which has interrupted regular channel visibility on my tv. Despite my repeated calls to the videocon d2h customer care, i have been assured by saying that my issue will be resolved within 96 hours and this assurance has happened 3 times meaning a overall of 96*3=288 hrs + my additional waiting hours. However, their has been no one even called to me nor visited my place to get this resolved. I think the service provider is testing the customer patience and they are not at all taking this seriously. Could i expect a possible way of solution or further escalation on this matter of concerns.
My another concern is if i disconnect the usage of videocon d2h, what about the refund as i have done long term recharge for hassle free service which is exactly the not.