[Resolved] Trai — videocon dth complaint no.[protected]

Madhukar Pillay

from Hyderabad, Telangana

Address:

560037

Hi,

My d2h connection is not getting any signal and raised a complaint with videocon d2h. Till date no engineer has come to resolve the issue. I would like to disconnect my connection and move to another d2h and want my refund balance amount back.in this regard, videocon d2h has informed that disconnection can happen but no refund.
I want my refund as we do not need such third class service providers.

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Aug 6, 2021

Complaint marked as Resolved

TRAI customer support has been notified about the posted complaint.

Jul 20, 2019

Updated by Madhukar Pillay Dear MADHUKAR B PILLAY your Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Thursday, July 18, 2019 06.21 PM

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Madhukar,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

Madhukar Pillay's [Complaint's author] reply, Jul 20, 2019

MADHUKAR B PILLAY
Complaint No. 735667093
Customer ID 193548694

d2h Customer Care's response, Jul 20, 2019

Dear Madhukar,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Madhukar,

We understand that your complaint is resolved now. Kindly let us know if you need any further assistance.

Thanks & regards