Trai — vodafone otp sms from 17863 and also making unknown deductions from my balance.

Hi,
My number is [protected]. I received an sms from 17863 regarding an otp. Upon checking, i learned that it is from vodafone and then checked my balance and realised that it has been deducted again without any value added services subscribed or anything else being downloaded by me. I already have an unlimeted pack valid till 8th of september so i want to know why moner from my main balance was deducted. I have been facing this issue for a very long time and now i have also connected with other consumers who are facing the same issue so that a strict action can be taken against vodafone regarding this issue. The customer service is of no help a the vodafone app is the most useless app as it doesn't function properly.
I have been facing this problem very frequently and every time vodafone apologizes for it but doesn't resolve the issue. I have proofs of calls to vodafone customer care and emails as well. I have also come across forums where other customers have the same complaint.
Hoping for a positive response and a permanent solution.
Regards,
Sanjna