Trai — vodafone postpaid corporate complaint

Rajasthan public school samiti, chirawa
Samiti reg no 18/jhu/1987-88

Ref no - 161/2018 date-03/11/2018

Respected sir,

We want to inform you that there are twelve vodafone postpaid connections are running under cug corporate plan in rajasthan public school samiti and two more postpaid connections are also running in this school samiti. There is eight institute are running under rajasthan public school samiti, where in two hundred seventy five employee are also used vodafone prepaid plan.in this institute about 6500 students have also used vodafone prepaid connection and we have purchased about 50 prepaid connections per month

The twelve postpaid connection of rajasthan public school samiti are following :-

1. [protected]

2. [protected]

3. [protected]

4. [protected]

5. [protected]

6. [protected]

7. [protected]

8. [protected]

9. [protected]

10. [protected]

11. [protected]

12. [protected]

These all contacts have plan rs 199/-, but according to your marketing team they have changed their plan but they didn’t inform us. When we received the bill of august, then we have focused on the bill, it is too much high. It didn’t happened at first, it already happened at too many times. Then we complaint to vodafone office, chirawa. They assured us to correction the all connections, but there is repetition of same problem in all vodafone connections of august, we again contact to vodafone office of chirawa, where the vodafone employee named mr. Dinesh poonia, contact number [protected], replied us to deposit 250/- rupees and they will be correction in next bill. Then we have paid 250/-. When, in the bill off september we have shocked to see the charges, it also too much high. They repeated this same mistake, they also included amount of 250/- in this bill, which we had been paid out already. We have faced too much problem and for the solution of this problem we again contact to mr. Dinesh poonia, they gave us the contact number of mr. Girwar singh from regional office, bikaner. Then we inform to mr. Girwar singh (Bikaner office) on 8 oct 2018.

He also assured us to solve our problem within 48 hours, but we didn’t receive any satisfactory answer while we have checked our mail. They sent us a mail of deposit 250/- for each connection. But during call, the vodafone operator announced the irritating voice and because of this voice we have faced too many problems. About this problem we again informed them, but they ignored our request.

On 18 oct 2018, we informed about our problem to mr. Jai soni, contact number [protected], they also said us to mail them and they told us to solve our problem within 48 hours. But on 22 oct 2018, after completed 48 hours, they didn’t take any strict action and they didn’t solve our problem. Then we have called them too many times, but they declied our calles and requests. Then they told to their calling supporter mr pawan, contact number [protected], to call us, then he called us to say that ignore all incidents and problems. They told us one more thing, they need 48 hours for solve our problem.

On 24 oct 2018, after completed 48 hours we contact them but they didn’t gave any satisfactory answer and then they started to ignore our phone calls.

On 26 oct 2018, we again contact to mr jai soni and they again assured us about some technical problems, so they need 48 hours for solve our problem. Then we replied them to take more then 48 hours but you should solve our problem. Then they replied us, they will solve our problem in any condition by 31 oct 2018. On 31 oct 2018, at 7.00 pm, they told us, they have solved our problem and they said us to deposit 9000/-. After that i confirmed in vodafone office on 1 nov 2018, then i got

They lied us and they didn’t solve our problem. Then on 1 nov 2018 we again called them, then they started to abuse us.

That’s why, sir, we humbly request you, rajasthan public school samiti is suffering from too much problems because of your irresponsible vodafone department. To focus this problem, please take any serious action and order them to give us our original bill, and we request you to change the vodafone operators from your department. So that, we will continue the all connections of our rajasthan public school samiti.

Thank you


Yours,
Mr vijendra poonia
Rajasthan public school samiti
Pin code -333026

Mob-[protected]/[protected]