Trai — Vodafone prepaid recharge

Dear sir,
My vodafone sim no.[protected] not use last some months and i want to reuse sim yesterday so call customer care no 198 one customer care officer told me recharge more than 30 rs and i ask to him i want to use in net in sim he said after 347 rs recharge u can use net so done recharge at 347 rs he said after 1 hours u can active ur net and use net services after one day i have done more 50 rs recharge for talk time recharge but my outgoing services /net serviecs not active so i callback to customer care no 198 and other service executive told as ur sim no. Is parentally dactive so i have not use this no. So said ok no problem but i had recharge done as per your instructs executive what is this they said its can't back...
I said what is my side problem i following instruction as per vodafone executive.
Finally i loss for 400 rupees
I request to pls do need full action so
Other more customer not loose this type money and this type of issue
Thanks
Jignesh