Trai — wrong comment for package airtel dth

Address:

New Delhi, Delhi, 110025

I have Airtel DTH connection but i was not use it few month. One day some call from airtel backhand team he says me recharge with 399 rs. for three month and give me a pack of channel. But after Three days many channel are blocked. Then i call to customer care he says those channel are not in your pack. I ask her why are i seen these channel in three days.
My dth id is [protected]
My mob no [protected]