Transcend — Transcend external hard disk not working

Address:Nashik, Maharashtra, 422207

I have purchased transcend store jet 25m3 1tb external hard disk serial number b[protected]
Warranty till[protected]

My external hard disk is not connecting to my pc. When i visited customer service center in pune they are saying that they will not recover the data. My hard disk is having lot of important data i am not getting support from service center.

Because of their defective hard disk my data is lost so its prime responsibility of company to provide me support.
You are kindly requested to recover my data and replace my external hard disk as it is in warranty
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