| Address: | Mumbai City, Maharashtra |
We are surprised or rather shocked, even after making you aware of medical conditions before the tour and problems faced by our parents in the ON going tour, the difficulties did not stop. Fresh and different problems were a part & major parcel of their tour to USA.
You can refer to our trail mails. I would like you to be aware of your inefficiency, incapability, & Height of ignorance.
1. At New York airport, on arrival after almost 20 hrs flight they were asked to wait for more than 2 & 1/2 hrs as some other passengers were arriving by different flights at different time. You were not aware of everyone’s flight schedules or choose to ignore? If you were aware you could have booked transport according to arrivals.
2. At Washington, due to NON PAYMENT BY SOTC/Kuoni to the hotel, all the tour members did not get rooms in the said same hotel. Our parents had to go to another hotel at 12 midnight. The reason of not getting rooms was disclosed by your own tour manager Ms. Namrata.
3. Enroute to Niagara, The coach had a breakdown & all passengers had to wait for over 3 hours without food & water. At that point my father (Mahendra Vasa) Fell down & was injured on his left knee. He was bleeding. THE COACH DID HAVE FIRST AID BOX WHICH WAS EMPTY. Even an Indian tourist coaches have first aid boxes which is MANDATORY. Your very own tour manager Ms. Namrata also did not have any first aid, no antiseptic, any bandage, and not even cotton. ( Attached is the wound pic taken after they returned back to india. Almost 15 days after he was injured)
4. On reaching the hotel, our family requested Mr. Namrata to help them with some first aid. The reply they got, we don’t even wish to mention. They had to run around and keep requesting hotel staff for assistances themselves, which they got NONE. Only at the next destination at Orland the hotel staff very cordially assisted & the doctor on call attended him for 2 days for dressing. 3 days after getting hurt, he got some treatment. We guarantee you; Madam Namrata still doesn’t know he got some treatment at Orland as she was just not bothered.
5. Orlando – Epcot center: Everyday bus was 15 min to 30 min late from the decided time for pick up, which we understand. But this particular day bus was 1 and ½ hours late for pick up. After 10 hours of moving around in the theme park, all the tour members had to wait outside, where there was no waiting area, no benches or chairs to even sit. After walking around the park for whole day how can anyone STAND for 90 minutes??
6. Las Vegas – For dinner & breakfast you expect tour members to walk for 30 min ONE WAY (30 min to reach & 30 min to come back) to reach the restaurant? Can’t you just arrange for transport?? What kind of service is this?
7. San Francisco – For their return journey, there was no assistances. A coach did arrive for transfer to the airport. Even after mentioning to the driver INTERNATIONAL terminal, the coach driver dropped them at domestic terminal. All the way from domestic to international terminal they had to drag their luggage, which was almost half a mile apart
8. Food was pathetic. The whole tour members had to boycott the food. Only after that it improved A LITTLE.
9. Three Lunches’ were not provided, which was mentioned in the itenary. From which two were compensated by giving $10 each.
10. Tour Managers: Your direct contact with the tour members is through your tour managers. But all of them were pathetic. Ms. Namrata: There was just no guidance from her side. No suggestions or help of any kind. Mr. Vikas : In our personal opinion he needs a psychiatrist. He was not efficient. Half of the time he would read from his paper & give out instructions. He himself had not visited so many places. Then how can he guide the tour members. All the time he was confused. Whenever somebody would try speaking to him or ask him something he would say “wait otherwise I will forget what I was thinking and I will forget what i have to say.
For your reference details of our family travelled with you: (Tour started on 18th may 2013.)
1. Mr. Mahendra Vasa - Age: 69 yrs – Double heart valve replaced in December 2008.
2. Mrs. Indira Vasa - Age: 66 yrs – BP problem & knee problem
3. Mr. Anil Parekh - Age: 63 yrs
4. Mrs. Bharti Parekh - Age: 62 yrs
As you can see listed above, problems & inefficiency from sotc/Kuoni started from the time our parents landed at New York airport & lasted till they caught a flight back from San Francisco.
Our parents are actually relived that they reached home safely. Obviously we cannot repeat the mistake o[censored]sing services of SOTC/kuoni. But due to such bad experience in foreign land they donot wish to travel anywhere else. The whole experience has actually been traumatic for them.
Our biggest & most expensive mistake in life till date is to send our parents through SOTC/Kuoni. Our respective Dad had always dreamt to visit USA. So it was almost our mission to send them there, but now we are repenting big time.
If we don’t get a satisfactory written reply within 2 days, it means you are pushing us to use our rights as a consumer to contact the grievance cell.
Thanks
Ritesh Vasa & Bhavin Parekh
+91 [protected] – Ritesh
+91 [protected] - Bhavin
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