[Resolved]  Thomas Cook India Ltd — Failure to provide service mental harassment

Address:

New Delhi, Delhi

G[protected] Europe for all experience Hello i would like to draw your attention towards service quality offered by thomas cook on G[protected] Europe for all PRE TOUR services provided by delhi offices were pathetic , even after booking and paying advance of 1 lac in january at WEST GATE MALL RAJOURI GARDEN there was no follow up regarding documents and visas . i only have to call to which they used to give me some different number to call every time , later i got call from Abhay delhi branch and he helped me thru visa process , but after sending my passports these people forgot about and again same thing started calling different numbers abhay alok etc no one replied about my visa status passports this continues for 2 week later to find out my passports at rajouri garden office , when i went to collect it they dint give me travel kit misery doesnt end here it became worse , as i booked my trip 2nd May 2013, I dint get my tour itineary and tickets til 27 th April in between i used to call so many people MUNAZIR delhi office who handled my file keep assuring me that he is in touch with mumbai office to ge tickets as soon as possible , guess worst was about to happen jus 4 days before he calls me and say my trip has been cancelled and it will go on 10th may . as if we are fools , i called thomas cook office and talked to so many persons SUMAN PATIAL tried her level best to help , she really was great help but i guess fault lies above here that is in mumbai office from where tickets and vouchers have to be isssued i called so many people later called head DILKUSH, to which she responded i shouldnt have called her as if i have commited some crime calling her , i have given full payment and just 4 days before depature they called me and say its cancelled , I am doctor have prior commitments she told to call SARAANSH , his phone was forever switched off later to find number given in mail was his old number . these people i am singling out because i know they are not responsible but they can tell who were responsible for the mess. Till 3 rd i wasnt having my ticket as they decided to adjust in 6th may tour , all false promise absolute crap was uttered that you have been booked under qatar airlines and all . later when things gotta above head i have lost my peace of mind and was mentally harassed to core they send me tickets from altogather different airlines on evening 4 may . come on thats just 24 hrs before departure i never expected such kind un professionalism from thomas cook Tour We were told we will meet our tour manager paris airport . SANTOSHKUMAR PURUSHOTHAMAN met us at airport but after getting us checked in he was lost and told us to meet cassius who was reaching paris later in evening from london Thinking we would waste 10 hours in hotel . this is heights o[censored]n proffesionalism