Travel Look — Refund of ticket booked for Dehradun Reference Number : REF[protected]

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website:	www.travolook.in

I would like to bring to you notice with regards to my refund from travolook website booking reference number is REF[protected], Date - 17th August 2021- destination - Dehradun
Passenger Details : Naze Saba Qureshi, Adnan Qureshi, Aayan Qureshi

With regular follow up with the customer care I haven't got any satisfactory reply when will I be getting my refund or extension of booking

The cancellation was due to their fault and not my any personal reason. After regular follow up I have only got a reply as follows -
(We regret the inconvenience caused to you.
We have forwarded your query to our concerned authorities and you will get revert shortly.
Kindly co-operate with us till that time, Your Refund will be credit within 7 days Your patience is highly appreciated)

The excuse that travel look firm gives is as follows
(This is to inform you that we have already submitted your refund request to the accounts team and you will get the automatically confirmation mail on your same mail id so we request to you kindly wait for the same. Your patience is highly appreciated)

I would like to get to your notice that we as a customer use the web site to book the ticket in which their company makes profit as they being the mediator they are liable for the amount to be paid to me. I have no direct relation with INDIGO Airlines for cancellation.

I request you to take immediate take action on this matter as per Consumer Protection Act 1986 and even inform the Media so that the problem may get exposed to other people also who may be facing similar problem

Recently I had a telephonic conversation with their tele caller and what I can sense is that this is a big scam which is collecting money in a way of airlines booking and not getting the work done and trying to give excuses after money deducted from the wallet

Please take urgent steps and action against this company
Following is the website of the company in which the scam is done
www.travolook.in

Thanks and regards
Shoaib Salim Shaikh.