Travel Raga Holidays — Misbehavior and irresponsible behavior of consultant

Address:	Lucknow, Uttar Pradesh, 226021
Website:	Www.travelraga.com

Hi team,

My booking id / file id is 15679, I have booked a trip to dharamshala and dalhousie. My Consultant for the trip was Ms Manisha, mobile number [protected]. As planned and promised to me I have paid booking amount of Rs 7000, than confirmation amount of Rs 18000 and than Rs 10000 online. After which I was supposed to give remaining 20000 to driver in two installment, first 10000 at the start of trip and second 10000 post checkout at last day. Same was confirmed by Ms Manisha. But on the date of journey after giving 10000 rs to driver, in mid of journey he started demanding 3000 for diesel, on this situation I called miss Manisha and told the situation, she convinced me to give the amounts and also assured that remaining I have to provide at time of check out as committed earlier.

After this when we were about to reach hotel, driver again started demanding 3000, which we refuse to give as we were running out of cash. I again called miss manisha and told her situation, she told that let me talk to driver and taxi agency. After half n hour she responded to talk to agency directly and gave number of mr P. P SINGH. On calling him he directly started shouting and abusing and told that if we want to continue our trip we need to give whole remaining amount immediately else he will call his taxi back to delhi.

I was really shocked to have such a response, I and my family were left on mid road at 09 Pm without knowing what to do further, post which I have tried calling ms Manisha and all the given customer care numbers but no one picked my phone. #travelraga

I am existing customer of travel raga and also have used services of Travelraga in December 2013 for honeymoon package to Manali, my Consultant at that time was Mr Javed. Kindly look in to the matter and escalate it on serious nodes if you want to earn trust of customers.


Pros of the trip:

Good hotels and sightseeing

Budget trip for family

Cons:

False commitments from agent

Abusing languages use by third party vendora

Irresponsible behaviour from travel raga team.

Mob [protected]

[protected]@yahoo.co.in

Thanks and regards

Akshay verma

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