[Resolved] Travelyaari.com — Amount paid but ticket not booked

Abrarqali

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka
Website:	Travelyaari.com

I tried to book a ticket ex Aurangabad to yavatmal through travelyaari on 6th Nov 16 for Maharashtra travels seat no 17 upper. In the process of payment, the transaction was successful through the credit card but i did not recieve the ticket. The site showed network error for long. plz now arrange to refund my amt Rs 609.00.immediately.
My booking details are as follows-

Transaction date- 6-11-16

Email id used while booking- ali.q.[protected]@gmail.com

Contact used while booking-[protected]

Passenger name- Tanveer Bombaywala

Creditcard statement- Rs 609.00 was spent on your Credit Card 5241XXXXXXXX8341 on 06-NOV-16 at travelyaari_PayTM.

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Dec 15, 2016

Complaint marked as Resolved

Travelyaari.com customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2016

Travelyaari.com Customer Care's response Hi Dear Customer,

Greetings from Travelyaari!

We highly regret the inconvenience caused to you,

We are unable to track the details on said information provided by you. However, please share below details which will help us to serve you better.

Transaction id#
Transaction date -
Email id used while doing transaction -
Contact number used while doing transaction -
Passenger name -
Journey date -
Journey from & to -
Trying to book via Travelyaari site or other site (Please mention the website address) -

Also, if possible kindly share bank/credit/debit card statement with us to proceed further.

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

Happy Travelling!

Verified Support

Nov 09, 2016

Travelyaari.com Customer Care's response Dear Customer,

Greetings from Travelyaari!

We kindly request you to reach to us the requested details to take it further for investigation purpose & serve you better.

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

Happy Travelling!