[Resolved] Travelyaari.com — Refund amount | |||
Hi team I booked a ticket Thane to Mumbai, boarding point was chembur east on 20/05/2017 at 6:30 pm. I asking travel agency when bus(MH04G4949) will come they replied you've booked by online we can not help me out, then I keep waiting for bus. It's 7:20 pm bus still not came the I called up your customer care number, they replied we will get back to you within 20 mins. Again I wait till 7:35 pm did not get any response from your end then I booked another ticket at 7:40 pm and left for Pune n I got a call on ([protected]) this no at 7:43 Pm from your end that bus will reach after 15 mins, then it's possible to cancel the earlier ticket I booked at 7:40 pm. So kindly help me out to get that amount PNR no for you reference :[protected] Thanks & Regards Jitendra Moharana [protected] moharana.[protected]@gmail.com Was this information helpful? | |||
Jun 28, 2017 Complaint marked as Resolved Travelyaari.com customer support has been notified about the posted complaint. Verified Support May 22, 2017 Travelyaari.com Customer Care's response Dear Customer, Greetings from Travelyaari! We highly regret the inconvenience caused to you, We have escalated the issue to the higher authorities to discuss the same with specific operator. We will notify once there is any update. We appreciate your understanding with regard to this matter. For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected]. Happy Travelling! Verified Support May 25, 2017 Travelyaari.com Customer Care's response Dear Customer, Greetings from Travelyaari! We deeply apologize for the delayed response, As per conversation with NEETA TOURS AND TRAVELS, they apologized for the discomfort caused & agreed to provide full refund for this PNR. We have asked our accounts department to process the same on high priority. It would be credited to HDFC bank account in the next 7-10 working days (Excludes Saturday, Sunday & Public holidays). For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected]. Happy Travelling! | |||
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