Travelyaari.com — bus ticket cancellation from neeta

Website:

travelyaaari.in

I am copying all the mail communication below, they are just giving lame excuses against it.

This has been an extremely painful experience from neeta bus & travel yaari. (Ticket attached)

Ticket no:[protected]

Pnr no:[protected]

Neeta bus sent an sms at 11.24 am for cancellation of their bus dated 28/09/2018. Message also confirms that refund is initated (Screen shot attached).
Then struglling to find a right bus, we booked ticket of anand travels from red bus at rs 2000 rs. (Ticket attached). (We had to pay rs 500 extra from previous bus booked at travel yaari).
Now after 2 hours neeta again called & confirmed that bus is not cancelled.
We are now facing dual loss situation, where i have already booked a costly ticket due to neeta mistake & now they are saying me to cancel one of the ticket, which will again cost me 450-600 rs approx.
I called neeta travels & the clearly refused to take ownership & said, please talk to travel yaari only.
I am really disturbed with all this & my wife for whome this booking is done she is also disturbed.
I am now going to travel by anand-travels from red bus as their is no mistake done by them.
Cancellation & complete refund of travel yaari ticket is your responsibility only.
You please talk to neeta & get it resolved.
Very very bad behaviour with customer.
I tell you to refund all my amount for travelyaari booking & additional rs 500 that i paid to get costlier ticket from red bus.
I am ready to take legal action on this also.