Travolook.in/ — Money deducted but ticket did not got confirmed

Address:	836, 2nd floor, Udyog Vihar Phase V, Sector 19 Gurugram, Haryana 122008
Website:	www.travolook.in

Yesterday while using Axis bank Credit Card no. XX8922 for INR 2929 at One MobiKwiK on[protected]:43:10 i had paid to https://www.travolook.in/ for a airline ticket booking to GAYA-DEL with the website reference number REF[protected], Mobikwik order ID[protected] and bank reference number is[protected]. The amount from the bank has been debited but the ticket has not been booked by Travolook as they say they had technical difficulties.
I had called them and even emailed them regarding the refund but they are not responding to this. While reviewing the website many had claimed the same issue of failed transactions but their money has never been refunded.

So I request you to kindly look into the matter and stop the transaction or reverse the amount in the same original mode of payment. Also requesting to take hard action on such platforms like how they are cheating the customer.

This is just for your kind information and necessary action please.