Travolook — Non refund of cancelled ticket

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Travolook

On 10th may 2021, booked ticket from travolook site to kochi from Mumbai, first time when booked it didn’t get confirm and got cancelled from the airline, second time again same thing happened, then I contacted the customer service and as per them there was some issue with goair and kindly book it through indigo airlines. Since then I am yet to receive my refund of the tickets that got cancelled by the airlines. Have raised a complaint with travolook bearing ref number as 4510387, there is no response from them