Travolook — Still Payment not received

Address:	836, Phase-V, Gurgaon, Haryana
Website:	www.travolook.in

On 6th April, 2021 I had booked a ticket from Delhi to Dibrugarh from www.travolook.in for Rs. 12600/- and I had immediately pay the same amount from my ICICI Credit Card. Just booked the ticket I had received a call from their customer desk to pay an addl Rs. 2850/- and if not confirm by 1hr your ticket will be automatically cancelled; because it is on process. I had tried many time their customer care no.[protected]. And finally received an email that your ticket cancelled and return back Rs. 10, 000/- to your credit card account. Still today is 18/6/2021, yet not received the refund amount Rs. 10, 000/- inspide of regular call to their customer care no. and the email at [protected]@travolook.in. For your kind information the same ticket I had booked from my paytm account of Rs. 12255/- only and without any hassled, I had travel in the same place on same date.
Please help, if any possibility.
Thanks Regards,