Trident Hyundai, Bangalore — Insurance approval

Address:

No 6 Aruru post and village, Chikkaballpur taluk and district, Pin code - 562104

As per trident recommendation, I have taken Cholamandalam insurance from trident from the past 3 years.
Yesterday when I was parking the car inside the residence without noticing the pillar at right back side and got hit to pillar.

Yesterday I have confirmed with the service center and left my vehicle for repair.
But today when I enquire for claim approval and service. I got to know from the insurance person he is rejecting to provide the approval.

I request resolve as soon as possible.