Tripfactory — tripfactory travel agency: disorganized, unprofessional, no time sense, does

Trip id: tfn001fylsx
Disorganized, unprofessional, no time sense, does not stick to itenary, horrible

Note: this is not full chat, the whole trip was terrible

Day 1:
Vikas: has the person left?
Clinton: please get in touch with them on whats app
Pavan: pick up time was 2:30
Rohit: sir please contact 971555xxxxx /shajeeb
Pavan: he refuse to come
Rohit: sir sorry for the confusion, please contact 9715552xxxxx
Pavan: see we booked through trip factory only because we dint wanted to do all these...
And from tom i hope they will be in time.
Suman sethi: yes sir, due to unseen operational issue, it is getting delayed
Vikas g k: pick up is done, but we don't have burj khalifa tickets and underwater zoo to tickets
Vikas g k: it was very tiring and hectic. We were doing all the calling and following up, hope it's not like this all through
Pavan: what is this rohit sir.??? When we will go back to our room?? When we will have dinner?? When we should sleep...
Sameer pasha: will make sure there will not be any issues from here after

Day 2:
Sheik faiz: 9715619xxxxx here is your driver number sir.
Sheik faiz: sir just a small update, todays desert safari has been changed from private transfer to shared transfer and we shall refund the partial amount.
Pavan: ok.
Suman sethi: sir, desert is safari is cancelled due to unavailability of the vehicles
And the amount will be refunded sir
Vikas g k: what nonsense, are you guys nuts? We need to go at any cost, you any do like this we could book everything ourselves what the hell is this???
Clinton thomas perumban: sir this was something which was really unexpected and it has happened due to vehicle break down, we are trying our best to get this fixed
Vikas g k:
If it happens one day we will adjust, but from yesterday we are having bad experience we have come from so far, make alternate arrangements and give us a proper experience
Suman sethi: desert safari is arranged for today sir apologies for the trouble
Suman sethi: sir, the driver will be different
Vikas g k: please ensure he comes on time in the designated dropoff point area as we won't have any access to internet or phone network during desert safari
Vikas g k: ok hi, we are waiting for past half an hour, when will he come? Can you please follow up and let me know what's happening
Vikas g k: hi, it is one hour after scheduled time, can you talk to the driver and tell us exactly what is happening?
Suman sethi: mohammad rajaa [protected]
Vikas g k: where is he, when will he come? I can't call 100 people everytime
Tripfactory: driver is waiting
Vikas g k: hi he might be wrong location we are right beside the masjid, 041 entrance
Suman sethi:, driver is waiting in front of zico hotel

Day3:
No access to internet, no access to telecom network
Sheik faiz: here is your ferrari tickets.
Vikas g k: please send the tickets early morg, we are having lot of trouble,

Day 4:
Vikas g k: please tell the driver to follow the following instructions for finding our accomodation place
Vikas g k: ok hi what is the car number? We can't see him here
Suman sethi: sir, you can get in touch with the above number
Vikas g k: i have dialled 10 drivers till now, no one has picked
Vikas g k: i am getting afraid, we don't want one min delay in airport transfer
Vikas g k: neither the driver calls, not you give s status where he is, we just wait on road daily at least y can't you get info where he is how much time he needs
Pavan: can't you ppl tell us the right time for pick up it is non sense everyday same story at least reply now...
Pavan: whats the time u gave for pickup
Rohit: sir due to peak season, the driver will be there in some time.
Pavan: what peak season... Even we came as tourist...
Vikas g k: we are at pickup point dhow cruise
Sameer pasha: sir watsapp call will not work in dubai and you have to get in touch with the local number itself
Vikas g k: what is wrong with you, we told we don't have local network access why can't you call and let us know
Pavan: trip factory - unprofessional, unorganized, no time sense, doesnt stick to itinerary.
Vikas g k: thank you for the worst trip ever, very memorable
Suman sethi: sir, please let us know what is the issue
Vikas g k: everything right from drivers fighting to driver not coming to searching tickets, it was totally unorganised we can become agents there now, we had to call and take tension all through, until i reached airport i had no guarantee i will come back