| Address: | 560103 |
| Website: | tripfactory.com |
Very pathetic, torturous and fraud behaviour experience with TripFactory(TF) on our Andaman trip with them
They initially give U a quotation with sub-standard hotels & relatively higher pricing, then they will follow U up multiple times reducing the price a bit & promise o[censored]pgrading the hotels & room types in them. Once U agree, they will make U pay the full amount within a short span of time
Then just very near to the travel dates they will call U saying the hotel promised is not available & now they play with U with freedom to book as per their scripted plan to fool U
When U object, they start misbehaving and talk rubbish, they already have all Ur money now
U ask for detailed itinerary consistently, they initially promise it but at the end they will just provide only a rough 1, stating the detailed sequencing and timing will be taken care smoothly at venue by local operators
We were promised all 4 star Hotels, what we got was Hotel Shompen, which was full of rats & roaches
They charged me full for my 2.9 year old kid, but apart from flight, no extra ticket was provided, be it on the shows or on the multiple transfer Ferries
We shared all the ID proofs 2 weeks prior to journey, on reaching the venue, U get to hear they need the ID Proofs anew to book the tickets, since none is shared to the local operators. U do not have a known plan but need to depend on these local operators for every next move making U wait till the very last moment
For every ticket U are at the mercy of the local operator and need to be physically present & keep calling( this guy Avinash in PortBlair will simply not receive any calls) & search him physically for him to get U the tickets
We were done visiting cellular jail by 5:15 pm & then they say they cannot accommodate us for 6 pm show & that we need to hang around with our little kid in the humidity till 7 pm and search him back for even the late show tickets, even at 7 pm he doesn’t get me the tickets, he has some arrangement with ticket checker and makes us stand last in the queue
Then tickets for ferry next day are still not available, they say initially early morning at 6:30 am then late at night on follow-up, he says he can’t arrange and that the tickets will be tried for 11:30 am
In the meanwhile U get sms from TF asking for feedback on smoothness of trip, U complain on the message but its all sham, no 1 receives the call, just an sms back that things will be arranged in-order
Ur plan is totally haywire & U have no 1 to get things rectified, helpless situation
Now next day even at 11 am they do not share the ferry tickets from PortBlair to Neil, coz they have somehow arranged the tickets grouped with other party & U will be made to wait in sun with small kid at the gate till the other party comes, we almost missed the ferry & same was the case for ferry from Neil to Havelock too, where I forcibly went ahead without waiting for other party at the last moment. Had I been waiting any more even I would have missed boarding like the other party did
We were told this ferry is fully AC & comfortable, but what I found inside it was as i[censored] are inside a pressure cooker with no open outlets & AC never works in these shabby ferries. Captain inside says these ferries are actually meant for local tribals
The alternate cruise ride is just 500 Rs extra, but they save this pittance for that extra margin & make U suffer like hell
I called multiple alternate numbers available of TF folks and complain, to ensure the booking for ongoing journey on cruise, they all promise the same, do not share the tickets till the end. I continuously followup with then on this and they never care to even call U back once on their own, they talk all rubbish, speak as goons, U feel intimidated, and then on escalating it further, their head promises to arrange for Makazuzz, then green ocean, then helicopter ride all along, then later till last moment U are forced to travel in the same shabby ferry again
Hotel checkout is at 8 in morning, they have booked ferry for 4:30 in the evening,
For the time in between there is no plan, U are on Ur own
Ur trip with tripfactory is a torture rather than a holiday & U pay Urself for this torture o[censored]rs
Avoid the fraudsters tripfactory
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