Tripgateway.in — Forgery tour package | |||||
I have booked tour package of ₹ 8999.00 on 7th Jan 2016 through reference from my close relative Shri Hari Om. During booking executive of Trip gateway shri Ajay Gupta said Samsung galaxy S6 Edge will be given as welcome kit as a promotion activity. I purchase the tour package on same day i.e. 07th Jan 2016, transaction ID for purchase is "[protected]". Now executive from trip gateway is saying that we have not promise any welcome kit.i have no faith in such type of company and their commitment . so i mailed to cancelled this trip. Shri Hari Om has cancelled their tour package and after several request and complain they finally refunded their money. I also mailed many times about the cancellation of the trip, but they didnot reply my mail. my contact no. is [protected] Was this information helpful? | |||||
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TripGateWay.in customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Tripgateway.in is requested to visit their own post on my complaint over this website dated 31.01.2016 and do the needful pls.
for reference the comment from tripgateway is as below
Comments
TripGateWay.in Customer CareVerified User on Jan 31, 2016 Verified Support
Dear Customer,
We are ready to sort out your issue and and we also do want to any kind of dispute from the customer side and regarding for your issue we really really apologies for that and we had already share you the refund mail kindly ack. that email so that we will proceed it for refund and ASAP the amount will credited in your account.
.
for reference the comment from tripgateway is as below
Comments
TripGateWay.in Customer CareVerified User on Jan 31, 2016 Verified Support
Dear Customer,
We are ready to sort out your issue and and we also do want to any kind of dispute from the customer side and regarding for your issue we really really apologies for that and we had already share you the refund mail kindly ack. that email so that we will proceed it for refund and ASAP the amount will credited in your account.
.
Tripgateway.in is requested to do as above or else as communicated earlier in my case, same course of action will be done by Mr Shekhar Kumar.
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Re: Re
Saturday, February 6, 2016 5:37 PM Mark as Unread
From:
"Customer Helpdesk"
To:
"hariom kumar"
Full Headers Printable View
Dear Mr. Hariom Kumar,
Greetings of the Day !!!
Thanks for mailing us being a part of Trip Gateway !!!
As per our earlier telephonic conversation with us about refund and your complain kindly post some positive comment about Tripgateway and close the matter ASAP so that we can process refund of Mr. Shekhar Kumar.
Hope Tripgateway.in will honour their above mail ASAP. Sincerly requesting tripgateway to refund amount of Mr Shekhar Kumar also as he has been asked to purchase the package in line with me.