Triple Play Internet — Triple play internet service

Address:	122010
Website:	www.tripleplay.in

Dear Team

Account Name: ak00365

It is with great sorrow that I write to you today regarding my high-speed Internet service. While your service has never had problems before, recently I have experienced severe interruptions to my Internet as well as slow speeds. I believe that because I have not received the service I am paying for Triple Play Internet Service, I should be refunded at least a month's worth of service.

I have called so many times on your service number[protected] but sometimes no body pick-up the calls and some time you claimed you would send repairman right away but no repairman was sent for another two days. Whenever your repairman came the problems resolve temporary after 30 to 60 minutes problems rises again.

The problems continued throughout March and April 2016. My Internet would cease working for several hours at a time, and restart spontaneously. Your Repairman said that the problems were in LAN wires but nobody checked it.

I have established to my satisfaction that the problem is beyond my control, and that you are not providing the service I am paying for. I work online, so it is essential that I have Internet that is functional. If you cannot guarantee service, I will have to move to another provider. Still I am not available to access your internet service and I am sending email using my mobile. I would normally ask that you email me at the address listed below, but since I cannot guarantee that I will be able to access my email with your service,
I would prefer that you call.

I would like you to send a team of trained technicians as soon as possible to resolve this issue. If you don’t, we cannot help but switch to another service provider.