True Balance — refund o[censored]nsuccessful recharge not received even after almost a month of being informed

Address:Anantapur, Andhra Pradesh, 515402
Website:truebalance.io

I've done two recharge of rs.498 on
26-01-18 from the true balance app. Both the recharges failed and i got a message the the money will be funded back to my account. It is now been 20 since the first informing of the situation to the true balance support group and in between 3-4 times but the response is as usual saying that "it is under process and you'll be informed after resolving it". And one thing to note that the later recharges are successful. I didn't receive any money and no information regarding the cause of this issue.
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My electricity bill payment 3665 failed in 15 sep 2018 and 16 days over but refund not received in my bank account
And not respond on mail if you don't me response then i will police case against balance hero Haryana company

I recharge a mobile number with mistake, the order number is [protected].The recharge amount is Rs-119 rupees. Can you cancel the order and refund it to my wallet?

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    Gooty
    Andhra Pradesh
    India
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