Truecomretail — order id - od[protected] on flipkart regarding cancellation requested

Hello sir still cancellation not initiated by the truecom retail seller. I am already waiting 7 days. Still am not getting any refund amount from them. I have paid 12.5k.
Please resolve my issues
Flipkart reg [protected]
I raised complaints against 5 times from flipkart customer care. But they told only always working on it. It's really too bad to me. And other also. Please resolve my problem immediately sir