Truecomretail — Seller has sent damaged item

I've received damaged item, I've requested them for replacement. they have accepted the replacement but its been 20 days I haven't got it. Each and everyday i've been contacting Flipkart and begging them to resolve the issue.

But they keep saying this
"We would also like to help a valuable customer like you."
"We would never want any of our customers to go through such a case."
"Please treat this as an exceptional and give seller a chance to set this right."
"We’re working closely with our seller community to make your shopping experiences on Flipkart seamless."

later I checked online about this seller. Oh my God, I was surprised to see. seller is a fraud.

I tweeted same thing, but Flipkart says the same thing. We're working on this issue.

But 20days past still no resolution.