Truenet Commerce — Product not delivered since more than 2 months after ordering! | |||||
Flipkart.com Order id: od[protected] All the other orders, preceding and succeeding to that order are getting delivered, only that particular item is not being delivered. I ordered a phone (Poco x2, 128gb, matrix purple) on 19th march, 2020 and after that flipkart attempted delivery for two times on 22nd and 24th march.. But couldn't get it delivered because of covid-19. After that, lockdown was imposed.. Now the lockdown is over. Then also, they're not delivering me the item. It is an prepaid order and my money is with them for more than 2 months! I talked to the customer care plenty of times, but they always give lame excuses that: "our team is working on it, we cannot help you, we don't have authority".. I've registered so many issues (Escalations / complaints) via their help centre.. They're not even resolving issues. Now, they're asking me to cancel the order as they cannot deliver it, saying "the courier partner is unable to deliver the product due to some unforeseen issue". They are neither mentioning any reason to convince me, nor cancelling themselves.. They just want me to cancel the order! Why should i do!? If i cancel the order, it means they can easily say to anyone that i've cancelled the order.. And there's no fault / service issue from their side. Fresh order, for the same mobile are getting delivered within 3-5days on my address (As mentioned on their website) then why this order is not getting delivered!?) I asked them to either have my order delivered or place a new order for the same mobile from their side and deliver it. (After placing a new order for me, they can cancel the previous one..) I am not cancelling the order. Kindly help me out, and please do the needful. Was this information helpful? | |||||
Flipkart customer support has been notified about the posted complaint. | |||||
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