Trunet — False Information and not refunding

Address:	A-2, Landmark CHS, Sector-14, On plot no 2-1 and 2-8, Sector-14, Vashi, Navi Mumbai, Thane, Maharashtra -400703 08069265555
Website:	[email protected]

Greetings of the day,

I am Shweta Vajale
User Name: trunet_vajale
Date of connection: 08/10/2022
Money Paid: Rs.2300/-
Speed: 55Mbps for 3 months + 3 months free
E-mail address for complaints: [protected]@trune.co.in
my contact no. [protected]/[protected]

Manager Name of Trunet: Mr.Shrinath
Contact No. [protected]/[protected]

The internet connection is not working correctly from day one. I have made several e-mails and calls to them on the given number (which is their toll-free no [protected] I made messaging/calling the manager also) but no one has resolved it yet. As I am a university student and a job holder and most of my work are done online for that, I need a proper internet connection throughout the day. I have given my IT person's contact number to them they spoke to him and have sent them the recording of what the IT person told me about the issues (the IT person clearly mentioned to them that they are not providing a secure network to me that why I am unable to work) and I have mentioned multiple times that my office work is not done due to their network is not secure.
Before giving me a connection they took payment (which is Rs.2300/- ) and still this kind of service they are providing to me.
Daily they visit my place and sit do some phone calls and say it will take 2 more days or 3 more days and after 12 days same issues I am facing.
Before taking the connection I mentioned to Mr. Shrinath about my work-from-home process and he told me he will refund me if any issues occurred now they are not picking up my calls and only messaging on whats app.
I am requesting you please help me to get this money back as I am a very needy person. Because Wifi is now very necessary to earn my bread-butter that is why I took this connection.
Kindly do the needful.

Regards,
Shweta Vajale
[protected]