TSRTC — Bus not arrived in time and request for refund

Address:3-5-1042, Narayanaguda, Hyderabad
Website:Tsrtc

I hve booked TKT NO 66204365, KHAMMAM-HYDERABAD, Boarding at:KHAMMAM BS, Dropping at:HYDERABAD MGBS, SRVC NO:8625(KHAMMAM-HYD) Seats:11(F), FARE:309, DOJ:08-Oct-21 05:30 Pm. But till I hve waited at 6.10pm the bus ha s not come and I hve taken another bus. They not even made a phone call. So pls take an action n refund the amout
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