TSRTC — Waiting at Uppal Bus stand for 40 minutes

We purchased ticket for delux bus to hanamkonda from uppal bus No.AP36 Z 126 at 8.19 am Ticket No.TNA 32252 on 24.06.22. We had to wait in the bus for 41 minutes But the started at 9 am. The driver/conductor never informs when the bus starts, he was waiting still the bus gets fully occupied. If he informs the passenger about probable time of departure before issuing ticket, the passenger may explore for other options instead of sitting in the bus for 40 minutes. Instruct drivers to tell passengers to inform the passengers the probable time of departure.

I dont have much time to spend in Hanamkonda, as I am rushing back to Pune tomorrow.