TTK Prestige — bad stainless steel pressure cooker and bad srinagar colony service center in hyderabad

Address:

Hyderabad, Telangana

I bought stainless steel alpha deluxe 4l pressure cooker in february 2018 in hyderabad.

It comes with 10 years warranty.
I barely used for 8-9 month's and the base started separating.

I lodged a complaint and they suggested to take the product to service center near my house in srinagar colony.

When i took the cooker to the service center, they said they cannot repair it and i have to take it to the head office which is in lakdikapul, which is far off from my place.

I told them if they cannot repair it they themselves should send it to the head office. But they refused to take the product. Inspite of repeatedly telling them that even if it takes time for them to send the cooker to the main service center, i am willing to wait, still they refused to take the product.

If the service center assigned to do the job refuses to attend to the job, what is the point in having a service centre. They might as well send everyone to the main service centre.

As there was no other choice, i had to go to the main service center. There the technician said it is because of dry heat when not even once i used the cooker with out water. They said they will not replace the product as there is no manufacturing defect. And if i am interested, i can buy a new one by paying 50% of the money. Why would i pay more money when the product is still under warranty.

The technician then removed the base sheet which was detaching and said i can use it like a normal cooker but in low flame. This technician patiently explained that this cooker need to be used only on low flame and should not wait for whistles otherwise it will get burnt. Basically very badly designed product by prestige.

Whatever the technician at the main service centre has done, could have been done by the technician at the srinagar colony service centre. But they simply avoided and made me run around and go to the main service center. Appropriate action should be taken on this service centre for avoiding to do their job.

This prestige alpha deluxe pressure cooker is a very bad product. I have noticed lot of similar complaints about
This product. This product should be withdrawn by prestige and customers should be compensated.