TTK Prestige — blast in prestige glass top gas burner

Address:

Vaishali, Bihar, 844101

On 25.08.2019, there was a blast in the glass top (Prestige) gas burner's underneath. The blast was too powerful that the stensils kept on burner jumped and touched ceiling of the kitchen. There could be serious injuries to the person standing in kitchen however luckily she was unharmed. But we all get scared too much and somehow we switched off gas cylinder and prevented the major disaster which could have been caused by deadly product. On the same day, we complain on toll free number. The complain id is patn975787. The service guy came on next day. After seeing the gas burner he starts speculating and said that blast cannot be in gas burner, this could be in cooker (Which was not the case at all) or the gas burner fell off so the damage. We have shown him the brusted pipe which go underneath the gas burner, but he refused to belive. He asked for rs. 3000/ to repair that gas burner which we declined. Then instead of asking for satisfaction or dissatisfaction code sent by company he asked for mobile and msg and took whatever he likes more. We were already in shock because of the blast and after seeing unprofessional behaviour of service guy we were double shocked. I again send a mail to escalation team which insure faster resolution of the case but nothing happened other than one more call who were telling the same thing that i have to pay because glass top is not in warranty. What they are not acknowledging that there product has manufacturering defect and it can seriously injure people.