TTK Prestige — Chimney caught fire within two momths of purchase in switched off mode

Address:

600010

I purchased this chimney from online from snap-deal two months back and one month after use the chimney caught fire and got burnt on its own that too when the main switch was off. It could have been a big accident if on time the fire wouldn't have been stopped. I do not want this product to your as it is a threat to the safety of me and my family. I want to return this. I had immediately filed a complaint with TTK Prestige customer care helpline and only after 3 days of accident and after repeated calls from my end the technician came to inspect the same. The Compliant number registered with them is CHEN2009217. The technician who came to inspect itself was shocked to see the condition as he was the same person who had come for installation. Since that day i have got no response from the company. When I call there is no proper response from the customer care executive and in few instances they were speaking in a rude manner. Please take immediate action and arrange for return and refund of my money at the earliest.