TTK Prestige — complaint for prestige gas oven gtm 3l

Address:

Dehradun, Uttarakhand, 248005

Dear consumer forum,
I would like to inform you that for the second consecutive time the gas knob has got detached from my prestige gas oven (Gtm 3l) with the gas leak. I had bought this oven on december 24th 2016. This gas leak had started from the very beginning after buying the oven. I had complained of the same issue earlier this year and one of their representatives had fixed one gas knob. This time another one had malfunctioned. This is a serious matter of concern and can cause serious accident anytime with severe gas leak. I had complained of the issue on 17th dec 2017 (Complaint number ghaz2835651) and no one from their service center turned up for nearly 2 days. We had stalled cooking for 2 days and were forced to buy food from outside due to negligence from their end. I am completely sure that this is a defective piece from and had complained to ttk prestige for a replacement of the same. One of their representatives (From ghaziabad) called me and told that the product could not be replaced under any circumstance with knob replacement as the only option available. I had insisted many times that the usage of this device is risky but they were adamant on the temporary fixing of the knob rather than permanently resolving the issue. I have elder family members at home and pregnant wife and usage of this device is not safe at all. I had earlier used a gas oven for 5 years and had never faced such issue. This is a defective gas oven and i want a replacement of the same in order to ensure safe cooking in my house.
With warm regards
Dr. Diptarka dasgupta
Scientist
Csir-iip