TTK Prestige — Defective product delivered Replacement under warranty not done

Address:

Prestige Exclusive UKJ Sales trading corporation 92, Navalar Nagar opp to K.M.Mahal Near Chokkalinga Nagar Bus Stop Madurai 625016

We have purchased a Multi Utility Jar of prestige brand in the later of 2021 from your Dealer /supplier /show room in Bye pass Road Madurai Tamil Nadu which has gone defective within a short period. On approaching the same dealer for getting the same repleaced under warranty, they have refused to do the same and taken it on the assurance to get it serviced but surprisingly after two months they have returned the same stating that it could not be serviced /repaired and could not be set right and rendered an improper service .

However on 14.05.2022 we have prurchased one more unit vide the bill No 1873 from the same dealer UKJ Sales trading corporation, 92 Navalar Nagar Bypass Road Madurai 625016 with necessary warranty card

But within one month time as there was a crack through which water enters and produced pungent smell. Immediately as it has happened within a short period and as the product delived is a defective one we have approached the dealer with warrnaty and requested for replacement for which the delaer talked in arrogant and inappropriate words and has refursed to do the same .

Similarly in the earlier puchased pressure cookers also we had the same experieice of supply of defective product and had put into hardships and mental agony .

It is our strong opinion that the products of Prestige supplied by the said dealer are mostly defective and we are also of the view that the duplicate products with prestige label are mostly supplied by the concerned delaer.

As we had bitter experience in most of the occassions and as the dealer delaing customer in improper way with full of attrocity and with arrogant and unacceptable words and not rendering service to be best of customer satisfaction and as it fully damages brand value of prestige, an immediate invsetigation is to be arranged and proper justice of replacement of my product under warranty is to be assured failing with I will be proceeding through consurmer redressel forum

M THANASEKARAN
AGM CANARA BANK (Rtd )
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