TTK Prestige — Deficiency in service tawa

Subject : Re: Defective concave tawa ref no. SKU 30712. Request for replacement. | Support Ticket # 108449

The above tawa was purchased on 12/5/22 and found defective a deep cut on the back side of tawa. When approached the dealer on 13/5/22 Balaji agencies west mambalam from whom purchased, they refused to accept saying that defective products are replaced by company only and asked to go to service center at pondi bazaar big bazaar complex T. Nagar. Visited service center and asked for replacement. Irresponsible executive asked me to come on 16/5/22 as the concerned person not available.
I am a senior citizen and can't run for replacement of defective product. I request you to arrange for immediate replacement through dealer as the product is purchased yesterday only and is covered under warranty.
I hope TTK will respect customer and take immediate action.
Thanks
P s chandramouli
[protected].