TTK Prestige — Electric Stainless Steel Kettle ON/OFF switch never worked- no one fixed it

Electric Stainless Steel Kettle ON/OFF switch never worked- no one fixed it. I've sent multiple emails to [protected]@ttkprestige.com. They were supposed to escalate the issue to the local Kolkata branch but no one ever came or fixed the switch.

Hi,
I've purchased a Prestige electric kettle in December 2022. Right after buying the product, I noticed the ON/OFF switch is not functioning at all. I've emailed multiple complaints to [protected]@ttkprestige.com
Nobody came to fix the ON/OFF switch.

The headquarters are just emailing each other to take care of the issue but no one came to fix the problem. No one called or came from LOCAL TTK office in Kolkata to fix the switch. I can not use the product that I spent so much money on.

I am a senior citizen and my husband is terminally ill. That is why I need hot /warm water constantly. That was the purpose of buying this kettle and from a reputed company like yours.

I am extremely disappointed with your unhelpful attitude towards senior citizens.
After multiple emails and calls, no one came to fix the ON/OFF switch.

Please let me know if you can do any help regarding this issue?

Ratna Bhaduri
Ph: (91)[protected]
Email: [protected]@gmail.com