TTK Prestige — Faulty Prestige Electric kettle

Address:

House number 23/3, Pinewalk, Shillong Cantonment, Shillong Meghalay

I've bought a Prestige Electric Kettle Model : PKSS 1.0, Serial No : K[protected] on 09 Jun 2022.

On 25th Jun 2022, it stopped working with only indicator light functioning. On 27 Jun 22, the faulty Kettle was deposited in ttk prestige authorized service centre, AN Services, Ground Floor Mawkhar Mavis Dunn, Shillong, East Khasi Hills, Meghalaya pin 793002
The job card number : GUWA[protected].

It's more than 10 days now and a simple Electric kettle is yet to be functional. When contacted to the service centre, they promised to repair it in a week time but now they are absolutely clueless about the tentative date of repair.

It's under warranty and not even month old. It's unacceptable state of service and ambiguity.

Kindly look into this