TTK Prestige — Glass top of 4 burner gas stove got broken, wanna replacement

GTSV-04 purchased on 22nd may 2022, Serial no:KFA[protected]
Glass Top of that stove have got broken, request raised for service 5 days before to replace glass top, SERVICE REQUEST TICKET NO:BANG[protected]
But the service executive did not come and not responding calls also,
he is supposed to come within 2 working days.
i want replacement as sson as possible, please help me with this issue
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