TTK Prestige — Lack of spare support - Wet-Grinder - reg

Dear Sir,
Greetings.
I am a loyal customer of prestige over 20 years. We had consistently bought most of our kitchen utilities from Prestige for its service network and spare availability.
Wherein, I bought a PWG 02 wet grinder four years ago on 04.02.2016 which was given to the prestige center due to smoke from the motor. Upon replacing the condenser and belt, I was charged Rs.550/- and the product was returned in which we found falling of rust particles into the drum from the top lid cover arm and thus reported the issue to the service center immediately.

I am informed that no spare is available as the product has been stopped . I am hearing so forth from Prestige for the first time against a product with a motor warranty for 5 years, yet to expire. Further, rusting of the arm channel inside the plastic case in such a short life indicates the use of poor material which is not treated for anti rusting characteristics.

Having incurred a service charge of Rs.550/-, It is obvious to fix the rusted arm channel to continue using it for a little more time. We expect prestige to support us with a component spare at the earliest by valuing the customer relationship.

Thank you & kindly do the needful at the earliest based on the photos attached herewith.