TTK Prestige — Loss suffered of Rs 1900/- due to fault of prestige sales executives by misguidance

Address:

Building C, Flat No. 2, Golden Hill View Coop Housing Society, Alto St Cruz, Near Dr. Rego Bagh, Bambolim Complex, Tiswadi North Goa. 403202

Hi Sir/Madam,

This is to inform you that in the first week April 2022 i and my wife visited the Prestige showroom by name Janata Auto Sales situated at Panjim Goa. Where we was informed by the showroom prestige sales executive that there will be exchange exchange offer coming up in couple of week time. So we visited the said showroom on 25th April 2022 because we wanted to exchange our old gas stove and buy a new gas stove and rice cooker. It was once again informed to us that the exchange scheme will start from 1st May 2022. So we were told by the prestige sales executives that we can buy the gas stove at the present and exchange our old gas stove for Rs 1900/- to buy the rice cooker as the exchange scheme would start from May 2022 and pay the difference amount. Hence my wife and I agreed and bought a Prestige Vogue Hobtop Model: PHTV 03 Serial No:[protected] for Rs. 16580/-

When we revisited the Janata Auto Sales showroom in May 2022, the dealer refused to give the value of Rs.1900/- for our old gas stove against which we wanted to buy a rice cooker. The dealer said only Rs. 250/- can be given for our old gas stove against exchange of new rice cooker. He also said that the value of Rs.1900/- was in exchange for an old gas stove for a new gas stove. And its value decreases when exchanged with a new rice cooker. We said that the prestige showroom executives had valued our old gas stove for Rs. 1900/- and we had reconfirmed it several times before buying a new gas stove. But the dealer denied

We waited for so many days so that we could get the value of Rs. 1900/- for our old gas stove. We could have waited another week to get a new gas stove and rice cooker.

Ultimately your prestige showroom sales executives fault and misguidance, we haven't got the benefit of Rs 1900/- and we suffered a loss..

I request you to register my complaint and take appropriate and necessary action to resolve this at the earliest.

Regards,

Rutesh Mandrekar.

[protected]