TTK Prestige — no any single update on registering service query

Address:	Mumbai City, Maharashtra, 400005
Website:	www.prestigesmartkitchen.com

I had booked a query on 10th nov, 17 regarding my cooktop burner repairing. The person asked about model number which i didnt have that time. So i again tried to to call customer care on 14th nov 2017 for registering service query. My complain number is mumb2762360. There was a lady who told me that within 48 hours you will get the service. Person will come to house to repair the cooktop. It was bought in the month of may, 17. This is 3rd time we are facing an issue with this cooktop. I thought prestige is a brand, so there wont be any hassel at the time of service. But its totally opposite. I spent 5000 rs for this cooktop whereas i was getting other one in just 2500 rs.
The service persons are so lazy that they didnt even yet call me back or have not even called any technician to arrange an appointment. I got to know all this when i called up again on customer care person and there was another person to hear me. He said your complaint is registered but you have to call on xyz number and talk to that person for technician. Now if customer have to manage to follow up with all customer care, technicians then what is the use of "service" to get from prestige ttk. This is really unfair. I even called on that mob number given to me. He said mam 48 hours bolte hai par itne time me nahi hota kuch. Time lagta hai.. Technician available hona chahiye. I felt like i was asking any local vendor which is not linked to any branded company i am talking with. Its obviously not his fault. He will work on his schedule given by prestige ttk. He said he didnt get any intimation yet for my complaint.