TTK Prestige — no proper response for long time - very bad service

Address:

Mayileripalayam, 641032

This we are writing to you as a very much disappointed customer who had a great reputation on your brand all this because of your Poor sales and very worst service team and going forward we are not interested to recommend your brand to anyone and will only share our bad experiece with you

The issue is
We brought Agni Gas stove from your prestige Showroom

BHAGYAM KITCHENWARES
ARAVIND TOWERS
DB ROAD
RS PURAM
COIMBATORE
[protected]
[protected]

We purchased it on 24/02/2019 for price Rs.2450
The issue is we were not shown options at the showroom and shown us only one product and just opened it and then just packed it and it was given to us, it was like giving the last piece to us

after we started using it the burner stand was not proper and sound keeps coming from it while cooking and it got worse day by day
so we called your customer care
complaint number is - TIRU574105
SERVICE CENTRE NUMBER :[protected]

One person visited our home and he looked at this issue and he called his senior person and he didt pick the call as he was in the meeting and then again this person came and visited and told us that he will come and clear it next day and it is MORE THAN A MONTH AND THIS ISSUE IS NOT RESOLVED

one day a lady called with mobile number - [protected] and told us another service engineer - Bhagiyaraj (mobile no : [protected]) will come and attend it
Mr. Bhagiyaraj visited on 29/03 and he just took some videos and went and after that we didnt get any calls or reply from your service and few days later the knob was not properly working and that was also a problem now

Then we again called Bhagyam Kitchenwares and their response is also not good at all it looks like their job is only to sell and our rating to that showroom is no zero and its negative

Now we are using only one burner for our entire work and this is the importance your are giving for a customer who had much belief on your brand.

please advise us how such a big brand can be such un responsible and this is how all your systems work and very disappointed with that showroom service and very very disappointed with the service you provide and we are expecting at least a solution after this mail from you side

Thanks