TTK Prestige — No solution provided for faulty product

I purchased Prestige Edge Gas Table PEBS 03 from Amazon on 02/01/22. We found one burner was faulty. We were not able to return it on Amazon within limited return time due to some reason. So, we filed complaint on 14/02/22 through Prestige TTK helpline number[protected]. They gave me a Customer Service No[protected] and Service Engineer No [protected]. After few days Technician came and saw the problem took video of faulty burner and photo of warranty card. Then he said he will come again after few hours to solve the issue but he didn't came.
I also wrote on Prestige online portal but no got no response. Then again we called Prestige TTK helpline number[protected], they gave a contact number of prestige headoffice of our city(Prayagraj) . From there we were notified we have to wait for one more week because parts which need to be replaced is out of stock.
We waited for more than a weeks but no solution was provided. We had no other option so we contacted to helpline number again on 29/01/22. They said they escalated the complaint and gave Lucknow headquarter number[protected]. We contacted there and again they said technician will come within 3 days. We waited for a week again but no one came after that we call them they weren't even receiving our calls.
Then on 10/02/22 I contacted to Prestige customer care number again and asked to raise this issue to their senior executive. I got call from him from number[protected]. He said he will call again once he check the issue with service provider. But he hasn't called till now.
No solution has been provided yet.
We are unable to use newly purchased because of such poor After sale service of Prestige.
We request to provide solution by replace or refund.
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TTK Prestige customer support has been notified about the posted complaint.
Feb 11, 2022
Updated by Mamta Nishad
My Complaint number given by TTK Prestige customer care is LUCK2533024
Name: Mamta
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