TTK Prestige — Poor service at Prestige authorized service center in Coimbatore

Dear PrestigeTeam,

I am writing today to complain about the extremely poor service I received from your authorised service center in Coimbatore while I gave my Prestige induction stove for repair.

We as a family have been loyal fans of your company and most products we use in our kitchen have the Prestige logo on it. We are a proud owner of Prestige products so far but unfortunately the recent interaction with your authorised service center in Coimbatore has caused us worries.

My Prestige induction stove stopped working last month and I called your customer care seeking help on 16 Nov 2020. They communicated with the local service center and arranged for a pickup in the next 2 days. The technician came and took the induction stove. Job Reference No: TIRU1724082

I took nearly three weeks for them to repair and the induction stove was delivered back on 7 Dec 2020. Each time I called them during this period the response was unprofessional but I was still hopeful and patient that they will do a good job.

After repair the induction stove worked for 2 days (usage 5 mins per day making tea). On the third day the same old problem happened again and the induction stove stopped working.

When I took the induction stove back to the service center again they say it is because a hole in the side of the induction stove caused this problem. My question is why did they not fix it in the first place when I gave it for repair?

First time when I gave it to service my complaint was the induction stove was not working. If fixing the hole in the side was important for it to work, why did they not do it the first time? Now they say because of the hole, few more parts in the chip have gone bad and I need to pay more money to get it done. There is no damage in the power cable but they say I need to change the power cable too for the induction stove to work.

From the way they treated me in their office I am sure they are very angry at me because I expect them to fix my induction stove. Since you don’t have any other authorised service partner in Coimbatore I am struck with these guys. I don’t have any confidence that they will fix the issue and make my induction stove work.

I have already paid ₹490 for service the first time and I do not wish to pay any more money for their fault and lack of intention to provide a satisfactory service to your Prestige customer. Kindly help me and save me from the clutches of these people.

They are intentionally damaging my induction stove so that they can drain my hard earned money. If you compare the current condition of the induction stove with the pictures previously taken while it was collected you will see the truth in what I am saying. Kindly help me, I still love Prestige company and your products but I only wish you had a better service partner in Coimbatore.

My job reference number for the second time is TIRU61582239. I look forward to your reply and resolution of my problem.

Thank you for your assistance. If you need any further information kindly contact me in my mobile number [protected]. My dad has also spoken to support regarding this and his mobile number is [protected].

Your faithfully,

Meyyappan.